Customer Relationship Management
Create a customer experience that accelerates business and revenue growth
The customer experience continues to be a key differentiator in the competitive telecommunications landscape. As telecom services become more commoditized, the customer experience you provide will determine how satisfied and loyal your customers will be to your company.
Having the right Customer Relationship Management solution makes all the difference in managing the customer experience.
SaskTel International has partnered to provide you with a customer relationship solution that enables you to manage your relationship with your customers at every part of the customer lifecycle.
With a complete centralized view of all relevant information regarding the customer, your customer service representatives will be able to understand customer needs and anticipate their demands to deepen relationships and strengthen loyalty.
Key Drivers of Customer Relationship Management
Decreasing Average Revenue Per User
Your operating costs are rising while revenue coming in from each customer is decreasing.
Services becoming commoditized
Your services are quickly becoming commoditized as competition from over-the-top and other telecoms heat up.
Decentralized Customer Data
With fragmented customer information, the quality of customer support is low.
Create an unsurpassed customer experience.
Centralized Customer View
Create a fully customizable single view of your customers based on your needs and business requirements.
The centralized view can show the subscriber’s contact information, current package and services, discounts, payments and invoices, active business processes, and last activities performed on the account.
Customer Order Management
Manage the full customer order management lifecycle with a flexible system that can handle orders from the point of customer contact through to activation.
The system uses a workflow system that will enable you to tailor the order management process to meet your business needs.
Change account packages on any day of the month with the actual change taking place at a later time. You can switch subscribers to new packages or plans that will better meet their needs. Your subscriber can choose their desired services and you can choose the change date.
Create an unlimited combination of services into packages with the product catalog. You can define, configure and deploy new packages and services for any type of customer.
Strengthen your customer relationships.
Increase Business Effectiveness
- Reduce manual processes that create significant organizational inefficiencies
- Help your employees understand their responsibilities throughout the customer lifecycle
- Have a centralized view on all relevant aspects of the subscriber
Enhance Customer Experience
- Improve management of the customer relationship
- Improve interactions with customers to lead to additional and faster sales
Increase Revenue & Profitability
- Identify patterns in customer purchases and improve ability to upsell and cross-sell
- Manage the entire customer lifecycle from the prospect stage all the way to the completion of their contracts.
Solutions Designed Just for You
Customize the solution to fit your business’s technologies and business processes.
Our solutions are built to grow with your business.
Onsite & Hosted Offering
You choose how you want to implement your solutions. Select cloud hosting and we will handle all your IT or you can host the solution internally in your own data centre.
EASE OF INTEGRATION
Our solution easily integrates with all relevant systems needed to fulfill your services.
24/7 CUSTOMER SUPPORT
Our support desk provides exceptional customer service with extremely high customer satisfaction ratings in the areas of knowledge, professionalism, commitment, responsiveness, and resolution.
What makes us Special?
Solutions Built by a Service Provider for Service Providers
110+ Years of Operating Excellence
Our solutions are in use by our parent company, SaskTel, a century-old operating provider with multiple industry firsts. We test and prove out all our products at SaskTel before they ever reach you.
30+ Years Serving Tier 1 to 3 Clients
Our solutions and services are trusted globally by telecoms of all sizes.
Unbeatable Personalized Support
Gain access to trusted advisors that have decades of telecom industry experience sourced directly from our parent company, SaskTel.
Want to Learn More?
Send us a Message or Request a Demo!
SaskTel International Customer Relationship Management Brochure